These materials are provided by Faena Group, its subsidiaries, affiliates, and related entities (“Faena”) as a service to its customers and may be used for informational purposes only. By using this site, you agree to these terms. If you do not agree to these terms, please do not use this site.

Terms of Use

Privacy Policy

Cookie Policy


The Faena websites (collectively the “website”), contains the “FAENA” name, Faena “F” and other valuable trademarks owned by Faena to distinguish its services and products. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and may not be reproduced, copied, or otherwise used without the express prior written permission of Faena Group. Other trademarks not owned by Faena and referenced on this Web site are the property of their respective owners.


The content on the Faena websites (collectively the “website”), including but not limited to, brands, written copy, graphics, photographs, images, sounds, videos, illustrations and artwork, animation effects, links, software, and all other materials and software contained on this site (the “Content”) are the exclusive property of Faena Group, its subsidiaries, affiliates, licensors, and related entities (collectively, “Faena”) and are protected by copyright, trademark, and other laws. You may not distribute, reproduce, create hyperlinks to or from, transmit, display, broadcast, sell, publish, license, modify, translate, create derivative works from, circulate, transfer, or otherwise use any of the Content by any means without the express prior written permission of Faena; provided, however, that the Content may be printed, downloaded and reproduced solely for private non-commercial use without our written permission. You agree to abide by any posted limitations relating to use, reproduction or dissemination of any Content. Any use of the website or Content in any way not expressly permitted by these Terms is prohibited and may be actionable under national and international law. Copyright © 2013 Faena Group. All rights reserved.


Any and all communications made to Faena including, without limitation, feedback, questions, comments, and suggestions (“Communications”): (a) no right of confidentiality shall apply to Communications and Faena shall have no obligation to protect Communications from disclosure; (b) Faena shall be free to reproduce, use, disclose and distribute Communications to others; and (c) Faena shall be free to use any ideas, concepts, know-how or techniques contained in Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information. Please use e-mail only to send us non-confidential messages. Do not include confidential personal or private information. For your protection, our responses will not include any confidential information. Please do not use e-mail to send us transaction instructions. Customers who choose to send e-mail messages to Faena that contain confidential, private, or personal information do so entirely at their own risk.


What is a cookie? It is a small text file that is placed onto an Internet user’s web browser or device. It is used to remember as well as obtain information about the user. In some instances, where permitted under the applicable law, cookies may also be used for the purposes of certain email campaigns.


We use four primary types of cookies, which include:

  • Functional Cookies – These cookies support the use of the website and applications and enable certain features to enhance your experience. For example, we use functional cookies to facilitate your reservation and to remember your selections as you move from page to page. We also use functional cookies for remembering things like your sign-in information and hotel preferences to avoid you having to re-enter it.
  • Performance Cookies – These cookies collect information needed to support the website and our applications, and allow us to improve our website and identify any problems you might face while visiting us. For example, performance cookies may provide us with information about how you came to our website and how you navigated around our website. We also use these cookies to provide us with certain statistical and analytics information, such as how many visitors come to our website or how effective our advertising is.
  • Targeting Cookies – These cookies help us to improve our products and services as well as serve you with targeted advertisements that we believe will be relevant for you. We use targeting cookies across our websites and applications for various marketing initiatives and campaigns.
  • Third-party Cookies — As described above, we use a number of third-party service providers to help us manage, carry out and improve our advertising. These parties set cookies at our direction to help us collect information and provide you with advertisements that we believe would be relevant for you. In some instances these third parties may also assist us by providing certain statistical and analytics information in relation to our marketing practices. We also may share information collected through cookies (and other tracking technologies) with third parties to use for their own analytics and marketing purposes.